Shipping policy
Shipping Policies
Effective Date: January 26, 2025
At Black Fact Tees, we are committed to ensuring your order is delivered promptly and efficiently. Please review our shipping policies below to understand how we handle orders, delivery timelines, and related concerns.
1. Shipping Destinations
We currently ship to the following regions: United States, Mexico, and Canada. Worldwide soon!
If your location is not listed, please contact us at Blackfactteez@gmail.com to inquire about shipping availability.
2. Processing Time
2.1 Order Processing: Orders are processed within 7-10 days after payment is received. Please note that processing times may be extended during holidays or sales events.
2.2 Order Confirmation: Once your order has been processed, you will receive an email confirmation with tracking information (if applicable).
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 7-10 days
- Expedited Shipping:
- International Shipping:
Note: Delivery times are estimates and may vary due to unforeseen circumstances, including customs delays for international orders.
4. Shipping Costs
Shipping costs are calculated based on the following factors:
- Destination
- Shipping method selected
- Weight and size of the package
Exact shipping costs will be displayed at checkout before payment.
5. Tracking Your Order
If tracking is available for your selected shipping method, you will receive a tracking number via email once your order has been shipped. Use this number to monitor your shipment’s progress.
6. Lost or Delayed Shipments
6.1 Lost Shipments: If your order is lost in transit, please contact us at Blackfactteez@gmail.com with your order number. We will work with the shipping carrier to resolve the issue.
6.2 Delayed Shipments: While we strive to ensure timely delivery, delays may occur due to factors outside our control (e.g., weather, customs). Please allow extra time during holidays or peak seasons.
7. Incorrect or Undeliverable Addresses
It is the customer’s responsibility to provide an accurate and complete shipping address. Orders returned due to incorrect or undeliverable addresses will be subject to additional shipping charges to resend the package.
8. International Shipping
8.1 Customs Fees and Duties: For international orders, additional customs fees, taxes, or duties may apply upon arrival in the destination country. These charges are the responsibility of the customer.
8.2 Compliance: Please ensure compliance with your country’s import regulations before placing an order. We are not responsible for packages seized by customs.
9. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 7 days of delivery. Provide photos of the damage and your order number for prompt assistance.
10. Contact Us
If you have any questions or concerns about our shipping policies, please reach out to us:
Black Fact Tees
Blackfactteez@gmail.com
Thank you for shopping with us!